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Depositing and Withdrawing Money at Spindog: Methods, Speed and Tips helps you carefully prepare a payment and track your balance.
We explain which details you may need, how verification works and what you can do if a transaction fails.
| Payment topic | At Spindog |
|---|---|
| Payment options | Visa, Mastercard, Skrill, Neteller and crypto |
| Deposit | Immediately visible in your playing balance |
| Withdrawal | Requested in the cashier, to your own account or wallet |
| Verification | Passport or ID card and proof of address for the first withdrawal |
| Payment fees | Spindog charges nothing, your provider sometimes does |
| Crypto network | Choose the network listed in the cashier |
| Deposit bonus | Select the bonus before you pay |
| Gambling budget | Your own deposit limit per day, week or month |
Payments at Spindog in brief
A deposit increases your playing balance after the payment has been processed. With a withdrawal, you request money from that balance to be transferred to a payment method. Keep your transaction details until you see that the payment has been completed.
These parts of your account each have their own role in payments. Use them to prepare your transaction and find it again later.
- Cashier — In the cashier, you start a deposit or withdrawal and see which options are displayed for that transaction.
- Transaction overview — Use your transaction overview to find a request and keep the amount and reference available.
- Account details — Your account details form the basis for any identity verification; therefore, use your own name and correct personal information.
- Bonus terms — With a bonus offer, read which wagering requirements apply before deciding whether you want to accept the offer.
- Withdrawal request — With a withdrawal request, check the amount and recipient details before confirming the instruction.
- Verification — If we ask for supporting documents, use the requested verification process to provide readable documents for your account.
Payment methods at Spindog
In the cashier, you can see which payment options are displayed for your transaction. A deposit and a withdrawal are different transactions, so do not assume that you will receive the same option for both.
Visa and Mastercard bank cards
If a card is displayed as a payment option, carefully enter the requested card details. Your bank may ask you to confirm the payment separately. Do not share your PIN or full card details in a message.
E-wallets such as Skrill and Neteller
An e-wallet is a separate payment account that allows you to make online payments. If you choose a displayed wallet, check the amount before confirming the payment with the wallet provider.
Cryptocurrency as a payment method
You send a crypto transaction from a wallet to a receiving address. The selected currency and network must match the recipient's details; an error may result in your money not arriving.
Your first deposit at Spindog
First create an account and use your own details. You can then go to the cashier and select a displayed payment option. Only complete a payment after checking the amount and recipient.
Follow this sequence to carefully prepare your account and first payment. A bonus is a choice, not a reason to deposit more than you can afford to lose.
- Create your account — Register using your own details and choose a unique password. Check your input before completing registration so that your account information is correct.
- Complete a requested check — If we ask for verification, provide the requested supporting documents in readable form. Compare the details on your documents with the information in your account.
- Deposit a chosen amount — Open the cashier, choose a displayed payment method and enter an amount within your budget. Check the payment details before confirming the instruction.
- Decide on a bonus and play — First read the terms of any offer and only accept it if you understand them. Then choose your game and keep to your predetermined budget.
Go to the cashier in your account
Log in to your account and open the cashier to start a deposit. Keep your login details private and check that you are in your own account before entering a payment instruction.
Choose an amount and payment method
Choose an amount that fits within your predetermined gambling budget. Then select a payment method displayed in the cashier and check that you have sufficient funds in the associated account or wallet.
Complete the payment
Check the details on the payment screen and confirm the instruction. Your payment provider may request additional confirmation. Then wait for the transaction status before considering starting a new payment.
Deposit limits and fees
A payment instruction may be limited by a minimum, maximum or limit set by your payment provider. Fees may affect the amount debited from your payment account. Therefore, check the total before confirming.
Review the following points before your first payment. This allows you to make an informed choice about your money, your account and any bonus obligations.
- Licence information — Look for the licence information and determine whether you have enough clarity about the provider before transferring money.
- Bonus terms — For an offer, read which wagering requirements and withdrawal terms apply so that you know which obligations you are accepting.
- Payment limits — Check the limits for the selected transaction and also take into account any limit set by your payment provider.
- Verification rules — Check which details or supporting documents are requested for verification and use only your own account information.
- Gambling budget — Determine in advance how much you can afford to lose and investigate which tools you can use to monitor that limit.
Lowest and highest deposit amount
A minimum determines the smallest amount you can enter for a transaction; a maximum limits the largest amount. Do not make multiple deposits to bypass a personal budget limit.
Fees from Spindog and your payment provider
A payment provider may, for example, charge fees for a transaction or currency conversion. Compare the total to be debited with the amount you want to deposit so that you know what the payment will cost you.
Depositing with crypto without errors
With crypto, check both the currency, the network and the receiving address before sending. Once a blockchain transaction has been sent, you generally cannot reverse it yourself. Therefore, take the time to compare the details.
Select the correct network
The same currency may exist on different networks. In your sending wallet, choose the network shown with the receiving address; selecting a different network may mean that the recipient cannot process your payment.
Use the wallet address
Copy the full receiving address and compare the pasted address with the original. Check the beginning and end in particular, but do not rely only on those characters if you suspect a difference.
How long a crypto deposit takes
A crypto transaction must be processed on the selected network. The required time depends on factors such as network activity and confirmations. With the transaction ID, you can track the progress on the blockchain.
Depositing in combination with a bonus
A bonus may have terms for the deposit, wagering and withdrawing money. Read those terms before accepting an offer and decide whether you want to complete the required wagering within your budget.
Withdrawing at Spindog
A withdrawal starts with a request from your account. Check the amount and details of the receiving payment method before confirming. Keep in mind that a request may first be reviewed.
Request a withdrawal
Open the withdrawal function in the cashier, choose a displayed option and enter the desired amount. Carefully check the receiving details; an error may prevent or delay processing.
How long a withdrawal takes
The total duration consists of processing your request and the time required by the payment provider. Identity verification or incorrect payment details may require additional steps before the payment can proceed.
Track a withdrawal in your account
View the status of your request in your transaction overview. Note the amount and transaction reference if you need help; this allows you to clearly indicate which request your question concerns.
Withdrawal limits
A withdrawal limit may determine how much you can withdraw per request. A bonus term may also affect which balance you can withdraw. Check the available amount before submitting a request.
Verify your account for withdrawal
During verification, we may compare information from your account with supporting documents. Therefore, use your own name and make sure the information on your documents matches the details you provided.
Which documents you upload
For identity verification, an identity document may be requested; additional evidence may be required for other checks. Only upload documents relevant to the requested check and make sure they are readable.
Avoid delays during verification
Before uploading, check that the image is clear and complete and that the details match your account. An unreadable image or different name may require an additional check.
If a payment fails
First check the status and details of the transaction. A debit with your payment provider does not automatically mean that your playing balance has already been updated. Keep the reference and avoid duplicate instructions while investigating the status.
Your deposit is not visible in your balance
Check whether the payment has been completed with your provider and compare the amount with your transaction overview. Contact us if you need help and provide the reference without sharing confidential payment details.
Your withdrawal has been rejected
A rejection may be related to incorrect information or a check that has not yet been completed. Review the reason shown with the request and correct the stated details before requesting another withdrawal.
Safe payments at Spindog
Use a unique password for your account and do not share verification codes. Check payment details on the screen where you perform the instruction and never send your password or PIN when asking us for help.
Keeping your gambling budget under control
Decide in advance how much money and time you want to spend on gambling. Stop when your limit has been reached and do not try to recover losses with additional deposits. Money for fixed expenses does not belong in your gambling budget.
